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Free shipping on orders over $75

At Kozy Creations, we strive to ensure your orders are processed and delivered to you as quickly as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery estimates.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time
Standard Shipping 3-7 business days
Expedited Shipping 2-4 business days
Express Shipping 1-2 business days
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or peak holiday seasons.

3. Domestic & International Shipping

  • Domestic Shipping (Within the U.S.): We ship to all U.S. states, including PO Boxes and military addresses (APO/FPO).
  • International Shipping: We currently [do/do not] offer international shipping. If international shipping is available, customers are responsible for customs fees, import taxes, and duties imposed by their country.

4. Tracking Your Order

  • Once your order is shipped, a tracking number will be sent via email.
  • You can track your order using the link provided in your confirmation email or by logging into your account.

5. Lost, Stolen, or Delayed Shipments

  • Kozy Creations is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
  • If your package is delayed or missing, please check with the carrier using your tracking number.
  • If your package is lost in transit, contact us at kozycreationsllc@gmail.com, and we will assist you in filing a claim with the shipping provider.

6. Incorrect Shipping Address

  • Customers are responsible for providing the correct shipping address at checkout.
  • If you realize there is an error, please contact us immediately at kozycreationsllc@gmail.com or 479-274-0180.
  • If an order has already been shipped, we cannot change the address, and the customer will be responsible for reshipping costs.

7. Shipping Delays

  • We are not responsible for delays caused by shipping carriers, weather, customs processing, or other unforeseen events.
  • If there is a significant delay in your order, please reach out to us, and we will do our best to assist you.

8. Contact Us

If you have any questions regarding our shipping policy, feel free to contact us:

📧 Email: kozycreationsllc@gmail.com
📞 Phone: 479-274-0180

Thank you for shopping with Kozy Creations! We appreciate your support.