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FAQs

At Kozy Creations, we use high-quality, clean-burning waxes that we blend in house to create the perfect wax. All of our products are proudly use phthalate-free fragrances to ensure a safe and enjoyable experience. Our products are made with premium ingredients to provide long-lasting, natural scents.

We custom blend Soy and Coconut Apricot waxes to provide an exellent cold and hot throw that transforms the space when burning.

The burn time varies depending on the candle size:

5 oz candle: Approx. 20-30 hours
6 oz tin candle: Approx. 25-35 hours
8 oz candle: Approx. 40-50 hours
14 oz candle: Approx. 60-70 hours
For wax melts, each cube provides several hours of fragrance before needing replacement.

Of course, burn times vary as "power bruning" generally shortens this time. A power burn is burning candles for longer than 4 hours at a time.

Yes! We accept custom and bulk orders for special occasions like weddings, events, and gifts. If you’re interested in a personalized scent or large order, please contact us at kozycreationsllc@gmail.com for more details.

To ensure an even and long-lasting burn:

Trim the wick to 1/4 inch before each use.
Allow the candle to melt evenly across the top to prevent tunneling.
Keep away from drafts, pets, and flammable objects.
Never leave a burning candle unattended.

Returns & Exchanges

We accept returns or exchanges for unused and unopened products within 14 days of delivery.

Items must be in their original packaging and in the same condition as received.

Due to hygiene and safety reasons, used candles, wax melts, and sprays cannot be returned.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at kozycreationsllc@gmail.com within 7 days of receiving your order.

Attach clear photos of the damaged product and packaging to expedite the replacement or refund process.

Currently, we do not ship internationally. We offer domestic shipping within the U.S., and all orders come with tracking information. If international shipping becomes available, we will update our policies accordingly.

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