At Kozy Creations, we take pride in crafting high-quality candles, wax melts, sprays, and diffusers. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

• We accept returns or exchanges for unused and unopened products within 14 days of delivery.
• Items must be in their original packaging and in the same condition as received.
• Due to hygiene and safety reasons, used candles, wax melts, and sprays cannot be returned.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us at kozycreationsllc@gmail.com within 7 days of receiving your order.
• Attach clear photos of the damaged product and packaging to expedite the replacement or refund process.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-10 business days.
• Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted unless the return is due to our error.

Non-Returnable Items

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items

How to Initiate a Return

1. Email us at kozycreationsllc@gmail.com with your order number, reason for return, and photos (if applicable).
2. We will provide return instructions, including the return address.
3. Ship the item back in secure packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Once received, we will process the refund or exchange within 5 business days.

If you have any questions, feel free to reach out to us at 479-274-0180 or kozycreationsllc@gmail.com.

Thank you for shopping with Kozy Creations!